The Pros and Cons of Switching Your Phone System To VoIP

The Pros and Cons of Switching Your Phone System To VoIP

VOIP or voiceover IP is a communication technology that allows one to make calls via the LAN or the internet. Analog voice signals are converted to digital data packets during the communication process. VoIP over the recent past has gained popularity among companies especially in the US due to its many pros. However for a company to make the decision of switching to VoIP, it needs to consider the cons in addition to the pros in order to arrive at an informed decision. If you are still considering the option then below are – The pros and cons of VOIP phone systems


Cost savings – The major benefit of using VoIP phone system is the cost savings. Different VoIP installations will cost differently as in some you will save more money compared to others. In addition to this, pc to pc VoIP calls are free and you will only incur the initial software charges and the monthly fee. PC to phone calls on the other hand cost more than pc to pc calls but is still less expensive compared to phone to phone calls.

Portability – Portability is the other merit of VOIP phone system as the VoIP phone calls can be placed where there is broadband internet connection. This is facilitated by the VoIP phone inbuilt address to various devices. There are also web interfaces provided by some VoIP service providers which allow one to make calls from any part prior to logging in. this is very ideal for companies with employees who travel a lot.

Versatility – VoIP services are also versatile as they support a number of media applications like Skype. It allows for sharing of data between the communicating parties. These applications go beyond VoIP voice calls. A VoIP service is also easy to use and does not need additional staff training. It’s very much the same as placing phone to phone calls.


Voice Quality – The major disadvantage with VoIP phone system is the voice quality referred to as quality of service. This is the capability of one making a decent VoIP call without experiencing echo, noise, weird sounds and delays. A number of VoIP users are complaining of the VoIP QoS especially those with a poor broadband connection. Therefore, in order to enjoy a quality service, you need to invest on the broadband connection and on high quality hardware.

Internet connection – VoIP phone systems only work when there is a good internet connection. When the internet goes down, one is not able to make any calls or simply put, no internet no calls. You need a good bandwidth for high quality service.

Power connection – VoIP phone systems can only work when there is a power connection. All your devices need to be plugged into a power supply for them to work. In case of power outages then you won’t be able to make any calls. For this reason you will need a backup power generator to ensure that there is always power supply even during outages.

Emergency calls – Most VoIP service providers do not offer emergency calls as they are not bound by the regulations. This issue has remained to be important as companies may put themselves at high risk in case of an emergency.

Security – Like any other internet technology, security is a main concern with VoIP. VoIP security issues involve phishing attacks, call tampering, spamming, denial of service, malware, viruses, identity theft and service theft.

Shared connection – most companies deploy VoIP over high-speed broadband connection and they also use it for all the other communication and data needs that include chat, email, and server connectivity and download These data needs will result to leaving VoIP with only a small share of the connection. Providing adequate bandwidth will most probably be challenging considering the fact that at no time will you be able to know the number of users that are online. In order to counter this, you need to reduce the use of the internet especially when you are talking using VoIP.

These are the critical factors that will affect your decision on whether to switch or not. Knowing these potential problems in advance will enable you to have a better VoIP experience as you will know what to expect and which precautionary measures to take.